Returns & Reprints

Every Kundax Color book is made from your own photos, so we can't resell a returned copy. Instead of returns, we promise to get the print right. Here is exactly what that covers.

Printed books: free reprint

If you're unhappy with the print quality of your printed book, we'll reprint and reship it at no charge. Contact us within 14 days of delivery.

Print quality means problems with the printing itself, such as smudged, streaky or faded printing, pages printed crooked or cut off, missing pages, or loose binding.

Damaged or lost in the mail

If your book arrives damaged, we'll reprint and reship it at no charge. Contact us within 14 days of delivery. If your book hasn't arrived by the end of its estimated delivery window (for Alaska, Hawaii, Puerto Rico, other US territories and international addresses, 28 days after it ships), contact us with your order number and we'll work with our print partner to find it or send a replacement at no charge. Delivery estimates are on our Shipping page.

Digital downloads

Digital downloads are non-refundable once the PDF has been generated and made available for download.

That's why we show you 3 free preview pages made from your photos before you buy, so you can see the style before you pay.

Bundles

In a bundle order, the printed book follows the reprint policy above, and the digital PDF is non-refundable once it has been generated, unless the whole order is cancelled before printing starts.

Cancelling an order

You can cancel a printed book or bundle order for a full refund from your order page until your book goes into production. Once printing has started, the order can no longer be cancelled. Digital-only orders can't be cancelled from your order page; if you haven't finalized your book yet and need help, contact us. Open the order in your dashboard and choose Cancel Order. The refund goes back to your original payment method and usually appears within 5–10 business days.

How to request a reprint

1. Email hello@kundaxcolor.com or use our contact form within 14 days of delivery.
2. Include your order number (it's in your confirmation email and on your order page).
3. Tell us what went wrong. A photo of the problem helps us sort it out faster.

You don't need to send the book back.

This page summarizes the refund policy in our Terms of Service, and the two always say the same thing.